Terms & Conditions

QUALITY OF SERVICE
At Bright Bins LLC., our cleaning techniques are the most effective and efficient in the industry and provide great results, however, trash bins that are extremely soiled with grease, oil, paint, epoxy, etc. may cause variable results. In extreme cases, some bins may take two or more cleanings to reach optimal cleanliness.

Customers are responsible for leaving bins out for cleaning. If bins are not left out for cleaning, customers will be serviced the following cycle, at which time we will spend additional time and effort to ensure your bins are clean.

SCHEDULING
We optimize our routes based on trash/cleaning days. When you sign up you will be added to the appropriate route. If you have a bin cleaning emergency, let us know and we’ll do our best to accommodate. We do our best to oblige customers wishing to reschedule, but it isn’t always possible. If your bins are unavailable for a scheduled service, you will be charged with the option to reschedule. If you inform us at any point prior to our arrival, we are willing to reschedule free of charge. Rescheduling more than 7 days prior to your scheduled cleaning day will give us the best chance to serve you properly. Service will take place the day after trash is picked up (Tuesday through Saturday). Same day service may be available, but is not guaranteed. We reserve the right to reschedule service if needed.

CANCELLATION
You may cancel your Bright Bins subscription, and we may cancel your Bright Bins subscription at any time for any reason. If you cancel, your service will stop effective the day we are able to process your cancellation. If you cancel a subscription prior to paying and receiving your third service you will be considered a one time cleaning customer and be charged the difference between the current one time cleaning rate and what you have paid for your service to date.

APPLICABLE TRIP CHARGE
If your bins are not serviceable when we arrive you can request to reschedule the visit for an additional $20 fee.

BILLING/PAYMENT
All billing is done using a credit card that is stored on file. Automatic payment will be applied prior to service scheduling and completion. If you have any disputes or discrepancies please call immediately to get it resolved.

RIGHT TO REFUSE SERVICE
We reserve the right to not clean a bin for any reason that we deem to be hazardous or a liability to our crew or our equipment. Common reasons for not providing cleaning service include, but are not limited to: bins containing garbage or debris, inability to locate bins, damaged bins, and bins locked or secured in place. Bins with un-bagged pet waste will not be cleaned due to contamination of equipment and health hazard to bin-cleaning technicians. If we do not clean a bin we will clean that bin during your next scheduled service. On your first service we will identify the bins you selected for service. We will only service the  identified bins. If you want to change or add bins please contact us.

RIGHT OF ENTRY
You grant us the right to enter your property for the purpose of performing our services.

MISSED CLEANINGS
Due to circumstances beyond our control, it may not be possible to clean your bins. In that case we will clean your bin on the following week after your trash is collected. This can apply to holiday schedule changes, changes in the county collection routes, or road and environmental conditions. Occasionally our trucks are not operational due to weather, mechanical issues, etc., but we will make every effort to avoid service disruption.  Should your service date be missed we will work with you to reschedule or refund that visit.

DAMAGE
We are not responsible or liable for damage to your bins or your property unless the damage is caused by our negligence.