Common
Questions

How do I sign-up for your service?
Bright Bins offers three recurring plans, monthly, bi-monthly, and quarterly. From our homepage or below on this page, you can easily compare plans and choose how frequently we clean your bins. Simply click on one of the plans to begin signing up. We have a few questions that we need you to answer, such as, when is your trash collected and how many bins do you want cleaned.

When do you clean my bin?
We clean your bins the day after the garbage and recycling are collected, together in one quick stop. During signup, tell us which day of the week your trash is collected. We'll put you on the schedule and your first cleaning will be within two weeks of signing up.  

Do you offer one time cleaning?
We now offer a one-time cleaning service. Whether it's for a special event or you simply want to try the Bright Bins cleaning service, we have you covered. First time cleanings are considerably longer and use more water than subsequent cleanings. With a subscription plan, this cost is divided over a longer term. Therefore, a one-time cleaning is $79.95 for two bins and $15.95 for each additional bin.    

Why should I have my trash bin cleaned?
Just using a hose and broom to clean your trash and recycle bins is not sufficient to remove or kill the bacteria and diseases that breed in your bins, such as; Tuberculosis, Strep, Staph, E-Coli, Salmonella & Listeria. We not only clean your bins, we disinfect, sanitize and deodorize.

I don’t leave my bins at the curbside, how would they be cleaned?
Please leave your bins in a place the Bright Bins driver can easily see and access them. Once we have cleaned the bins we will return the bins to where we found them.

How often should my trash and recycle bins be cleaned?
We recommend trying a Quarterly service plan; however, many clients do prefer Bi-Monthly and Monthly service. If your plans change we can easily update your plan.

How will I know that my bins have been cleaned?
In addition to your bin smelling and looking clean we send you a notification.

How do I modify my service plan?
If you would like to make changes to your service  schedule or update the number of bins cleaned, please send a note to Binjamin and the Bright Bins team. Please visit the "Change of Plans" page to submit your request. A member of the team will contact with you directly to assist. You may add additional one-time bins to an existing subscription for $19.95 per bin.

How do I cancel my service plan?
With Bright Bins there is no long term commitment, you can cancel your subscription. If you cancel a recurring service, it will stop effective the day we are able to process your cancellation. If you cancel a subscription prior to paying and receiving your third service you will be considered a one-time customer and be charged the difference between the current one time cleaning rate and what you have paid for your service to date. Simply visit the "Cancel My Plan" page to submit your request. A member of the team will contact you directly to assist.

What if my bins are not serviceable?
If your bins are not serviceable when we arrive you can request to reschedule the visit for an additional $20 fee.

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